This week’s topics
The Private Sector in Tourism and Hospitality
- Commercial ownership structures
- Profit-driven operational models
- Competitive customer service delivery
- Capital investment and commercial risk
- 13 Managing Services: Value Delivery and Customer Satisfaction
- Week 3-Lecture 17 : Competitive Environment Strategies
- Shaping the Customer Experience Post-Covid
What you will be able to do
- 2.1 Explain the role of the private sector in the tourism and hospitality industry.
- 2.2 Describe the characteristics of private sector organisations in the tourism and hospitality industry.
Activity
Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: explain the role of the private sector in the tourism and hospitality industry.
Study materials
Videos
- 13 Managing Services: Value Delivery and Customer Satisfaction · YouTube · Marketing Insights · 6 min · for registered students
- Shaping the Customer Experience Post-Covid · YouTube · Chartered Management Institute · 31 min · for registered students
Further resources
- Tourism: The International Business (Mill, 2010), ch. 5: How is tourism organized? · PDF · Other, textbook chapter; pp. 115–129 · for registered students
- Entrepreneurship, ch. 13: Business Structure Options: Legal, Tax, and Risk Issues · PDF · OpenStax, textbook chapter; pp. 501–538 · for registered students
- Introduction to Business 2e, ch. 1.1: The nature of business – profit and not-for-profit · PDF · OpenStax, textbook chapter; pp. 11–15 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
