This week’s topics
Final assessment and submission
- Final coursework submission
- Assessment against all criteria
What you will be able to do
- 1.1 Identify reasons why people communicate.
- 1.2 Explain the impact of communication on relationships in the work setting.
- 1.3 Explain approaches used to manage challenging situations.
- 2.1 Establish the communication and language wishes and preferences of individuals to communicate effectively.
- 2.2 Describe the factors to consider when promoting effective communication.
- 2.3 Utilise a range of communication methods and styles to meet individual needs.
- 2.4 Explain how to respond to an individual’s reactions when communicating.
- 3.1 Describe barriers to effective communication.
- 3.2 Analyse ways to overcome barriers to communication.
- 3.3 Explain how to access extra support or services to enable individuals to communicate effectively.
- 4.1 Explain the terms: ● equality ● diversity ● inclusion.
- 4.2 Explain the impact of barriers to inclusion.
- 4.3 Explain the legislation relating to equality, diversity and inclusion in service provision.
- 4.4 Explain how to promote equality, diversity and inclusion in work practice.
Activity
Final assessment week: submission of the unit assignment.
Study materials
The teaching notes, exercises and videos of this week are in the student portal. Your portal is set up as soon as you receive final acceptance, so you can open them before the semester starts.
