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Level 3 Foundation Diploma in Health and Social Care

Individual Communication Needs and Preferences

HSC303 · Effective Communication in Health and Social Care Practice — Week 3 of 16

CourseHSC303
Week3 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Individual Communication Needs and Preferences

  1. Assessing language and dialect
  2. Person-centred communication plans
  3. Cultural considerations
  4. Respecting personal autonomy
  5. Cultural Considerations, Complementary & Alternative Medicine: Fundamentals of Nursing |@LevelUpRN
  6. Things to consider when assessing needs

What you will be able to do

  • 2.1 Establish the communication and language wishes and preferences of individuals to communicate effectively.
  • 2.2 Describe the factors to consider when promoting effective communication.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: establish the communication and language wishes and preferences of individuals to communicate effectively.

Study materials

Videos

  • Cultural Considerations, Complementary & Alternative Medicine: Fundamentals of Nursing |@LevelUpRN · YouTube · Level Up RN · 12 min · for registered students
  • Things to consider when assessing needs · YouTube · Social Care Institute for Excellence (SCIE) · 19 min · for registered students
  • Connecting with patients in End of Life Communications · YouTube · OpenLearn from The Open University · 3 min · for registered students
  • Cultural Considerations; Complementary and Alternative Medicine - Fundamentals - @LevelUpRN · YouTube · Level Up RN · 8 min · for registered students

Further resources

  • People's experience in adult social care services (NICE guideline NG86, 2018) · Reading · Nice, guidance · for registered students
  • Communication for Nurses: Talking with Patients (Lapum et al., TMU, 2020) · Reading · Other, textbook · for registered students
  • CQC: Regulations for service providers and managers · Reading · Other, guidance · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Foundations of Communication in Care
  • Week 2: Managing Challenging Interactions
  • Week 3: Individual Communication Needs and Preferences
  • Week 4: Communication Methods and Media
  • Week 5: Interpreting and Responding to Reactions
  • Week 6: Identifying Barriers to Communication
  • Week 7: Overcoming Communication Barriers
  • Midterm: Midterm evaluation
  • Week 9: Concepts of Equality, Diversity, and Inclusion
  • Week 10: Legislative Frameworks for Equality and Rights
  • Week 11: Promoting Inclusive Practice and Challenging Barriers
  • Week 12: Applying Effective Communication in Health and Social Care …
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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