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Level 3 Foundation Diploma in Health and Social Care

Interpreting and Responding to Reactions

HSC303 · Effective Communication in Health and Social Care Practice — Week 5 of 16

CourseHSC303
Week5 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Interpreting and Responding to Reactions

  1. Reading body language
  2. Managing distress and anxiety
  3. Active listening responses
  4. Adapting interaction in real time
  5. Active Listening and Feedback Tools | Connected Leadership with Peter Boyd
  6. Non Verbal Communication - Body language

What you will be able to do

  • 2.4 Explain how to respond to an individual’s reactions when communicating.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: explain how to respond to an individual’s reactions when communicating.

Study materials

Videos

  • Non Verbal Communication - Body language · YouTube · ArtichokePress · 3 min · for registered students
  • Therapeutic Communication Techniques | Mental Health Nursing · YouTube · NursingSOS · 11 min · for registered students

Further resources

  • Communication for Nurses: Talking with Patients (Lapum et al., TMU, 2020) · Reading · Other, textbook · for registered students
  • Business Communication for Success, ch. 11.2: Types of nonverbal communication · PDF · Saylor Academy, textbook chapter; pp. 427–438 · for registered students
  • People's experience in adult social care services (NICE guideline NG86, 2018) · Reading · Nice, guidance · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 4Week 6
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Foundations of Communication in Care
  • Week 2: Managing Challenging Interactions
  • Week 3: Individual Communication Needs and Preferences
  • Week 4: Communication Methods and Media
  • Week 5: Interpreting and Responding to Reactions
  • Week 6: Identifying Barriers to Communication
  • Week 7: Overcoming Communication Barriers
  • Midterm: Midterm evaluation
  • Week 9: Concepts of Equality, Diversity, and Inclusion
  • Week 10: Legislative Frameworks for Equality and Rights
  • Week 11: Promoting Inclusive Practice and Challenging Barriers
  • Week 12: Applying Effective Communication in Health and Social Care …
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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