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Level 3 Foundation Diploma in Health and Social Care

Communication Methods and Media

HSC303 · Effective Communication in Health and Social Care Practice — Week 4 of 16

CourseHSC303
Week4 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Communication Methods and Media

  1. Verbal and non-verbal communication
  2. Augmentative and alternative communication (AAC)
  3. Technological aids
  4. Adapting communication styles
  5. Verbal & Nonverbal Communication: Fundamentals of Nursing Principles for Nursing |@LevelUpRN
  6. How to speak when you don't have a voice | BBC Ideas

What you will be able to do

  • 2.2 Describe the factors to consider when promoting effective communication.
  • 2.3 Utilise a range of communication methods and styles to meet individual needs.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: describe the factors to consider when promoting effective communication.

Study materials

Videos

  • Verbal & Nonverbal Communication: Fundamentals of Nursing Principles for Nursing |@LevelUpRN · YouTube · Level Up RN · 11 min · for registered students
  • How to speak when you don't have a voice | BBC Ideas · YouTube · BBC Ideas · 5 min · for registered students
  • Communication Best Practices for Aging Adults: Gerontology - Fundamentals of Nursing | @LevelUpRN · YouTube · Level Up RN · 4 min · for registered students
  • Therapeutic & Nontherapeutic Communication: Fundamentals of Nursing Principles |@LevelUpRN · YouTube · Level Up RN · 11 min · for registered students
  • Communication: Therapeutic vs. Nontherapeutic - Fundamentals of Nursing - Principles | @LevelUpRN · YouTube · Level Up RN · 7 min · for registered students
  • Therapeutic Communication Techniques | Mental Health Nursing · YouTube · NursingSOS · 11 min · for registered students

Further resources

  • Communication for Nurses: Talking with Patients (Lapum et al., TMU, 2020) · Reading · Other, textbook · for registered students
  • People's experience in adult social care services (NICE guideline NG86, 2018) · Reading · Nice, guidance · for registered students
  • Business Communication for Success, ch. 11.2: Types of nonverbal communication · PDF · Saylor Academy, textbook chapter; pp. 427–438 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 3Week 5
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Foundations of Communication in Care
  • Week 2: Managing Challenging Interactions
  • Week 3: Individual Communication Needs and Preferences
  • Week 4: Communication Methods and Media
  • Week 5: Interpreting and Responding to Reactions
  • Week 6: Identifying Barriers to Communication
  • Week 7: Overcoming Communication Barriers
  • Midterm: Midterm evaluation
  • Week 9: Concepts of Equality, Diversity, and Inclusion
  • Week 10: Legislative Frameworks for Equality and Rights
  • Week 11: Promoting Inclusive Practice and Challenging Barriers
  • Week 12: Applying Effective Communication in Health and Social Care …
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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