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Level 3 Foundation Diploma in Health and Social Care

Foundations of Communication in Care

HSC303 · Effective Communication in Health and Social Care Practice — Week 1 of 16

CourseHSC303
Week1 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Foundations of Communication in Care

  1. Expressing needs and feelings
  2. Sharing information
  3. Building trust in professional relationships
  4. Collaboration across multidisciplinary teams
  5. Why Communication Matters in Health & Social Care
  6. Listening skills

What you will be able to do

  • 1.1 Identify reasons why people communicate.
  • 1.2 Explain the impact of communication on relationships in the work setting.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: identify reasons why people communicate.

Study materials

Videos

  • Why Communication Matters in Health & Social Care · YouTube · UK Professional Development Academy · 4 min · for registered students
  • Listening skills · Oak National Academy, Key Stage 3 (lower secondary level) · for registered students
  • 001 LO7 Understanding the importance of effective communication in health and social care Video · YouTube · Connective Care Education · 11 min · for registered students

Further resources

  • Communication for Nurses: Talking with Patients (Lapum et al., TMU, 2020) · Reading · Other, textbook · for registered students
  • People's experience in adult social care services (NICE guideline NG86, 2018) · Reading · Nice, guidance · for registered students
  • The Caldicott Principles (National Data Guardian, 2020) · Reading · GOV.UK, guidance · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 2
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Foundations of Communication in Care
  • Week 2: Managing Challenging Interactions
  • Week 3: Individual Communication Needs and Preferences
  • Week 4: Communication Methods and Media
  • Week 5: Interpreting and Responding to Reactions
  • Week 6: Identifying Barriers to Communication
  • Week 7: Overcoming Communication Barriers
  • Midterm: Midterm evaluation
  • Week 9: Concepts of Equality, Diversity, and Inclusion
  • Week 10: Legislative Frameworks for Equality and Rights
  • Week 11: Promoting Inclusive Practice and Challenging Barriers
  • Week 12: Applying Effective Communication in Health and Social Care …
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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