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Level 4 Diploma in Health and Social Care Management

Communication systems in multi-agency working

HSC403 · Communication in the Caring Professions — Week 7 of 16

CourseHSC403
Week7 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Communication systems in multi-agency working

  1. Multi-agency safeguarding hubs
  2. Collaborative case conferences
  3. Inter-professional team reporting protocols
  4. Secure communication across sector boundaries
  5. Because you said something
  6. Teamwork in healthcare: A close-up view of the frontline | UCL IOE
  7. Why language matters: using clear language when talking about child criminal exploitation

What you will be able to do

  • 3.1 Demonstrate the use of communication systems to promote partnership working.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: demonstrate the use of communication systems to promote partnership working.

Study materials

Videos

  • Because you said something · YouTube · Surrey County Council · 6 min · for registered students
  • Teamwork in healthcare: A close-up view of the frontline | UCL IOE · YouTube · UCL Institute of Education · 64 min · for registered students
  • Why language matters: using clear language when talking about child criminal exploitation · YouTube · NSPCC Learning · 9 min · for registered students

Further resources

  • Working together to safeguard children 2023 (DfE) · Reading · GOV.UK, guidance · for registered students
  • Safeguarding adults in care homes (NICE guideline NG189, 2021) · Reading · Nice, guidance · for registered students
  • Business Communication for Success, ch. 19.4: Business and professional meetings · PDF · Saylor Academy, textbook chapter; pp. 747–756 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 6Midterm
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Methods of communication in care environments
  • Week 2: Overcoming barriers to communication
  • Week 3: Interpersonal communication techniques
  • Week 4: Impact of communication failure in care management
  • Week 5: Evaluating communication systems and practices
  • Week 6: Enhancing organisational communication systems
  • Week 7: Communication systems in multi-agency working
  • Midterm: Midterm evaluation
  • Week 9: Comparative analysis of collaborative communication tools
  • Week 10: Optimising partnership communication systems
  • Week 11: Information governance and ethical practice
  • Week 12: Applying Communication in the Caring Professions in practic…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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