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Level 4 Diploma in Health and Social Care Management

Overcoming barriers to communication

HSC403 · Communication in the Caring Professions — Week 2 of 16

CourseHSC403
Week2 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Overcoming barriers to communication

  1. Sensory impairment and cognitive decline
  2. Linguistic and cultural obstacles
  3. Assistive technology and augmentative tools
  4. Advocacy and translation services
  5. Working together for mental wellbeing in BME communities
  6. Lost In Translation: Cross Cultural Communication Strategies
  7. How to speak when you don't have a voice | BBC Ideas

What you will be able to do

  • 1.2 Describe strategies to overcome communication barriers.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: describe strategies to overcome communication barriers.

Study materials

Videos

  • Working together for mental wellbeing in BME communities · YouTube · Social Care Institute for Excellence (SCIE) · 10 min · for registered students
  • Lost In Translation: Cross Cultural Communication Strategies · YouTube · UCTVSeminars · 76 min · for registered students
  • How to speak when you don't have a voice | BBC Ideas · YouTube · BBC Ideas · 5 min · for registered students

Further resources

  • Communication for Nurses: Talking with Patients (Lapum et al., TMU, 2020) · Reading · Other, textbook · for registered students
  • College Success, ch. 8.5: Barriers to effective communication · PDF · OpenStax, textbook chapter; pp. 246–252 · for registered students
  • Business Communication for Success, ch. 18.1: Intercultural communication · PDF · Saylor Academy, textbook chapter; pp. 682–685 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Methods of communication in care environments
  • Week 2: Overcoming barriers to communication
  • Week 3: Interpersonal communication techniques
  • Week 4: Impact of communication failure in care management
  • Week 5: Evaluating communication systems and practices
  • Week 6: Enhancing organisational communication systems
  • Week 7: Communication systems in multi-agency working
  • Midterm: Midterm evaluation
  • Week 9: Comparative analysis of collaborative communication tools
  • Week 10: Optimising partnership communication systems
  • Week 11: Information governance and ethical practice
  • Week 12: Applying Communication in the Caring Professions in practic…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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