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Level 4 Diploma in Health and Social Care Management

Impact of communication failure in care management

HSC403 · Communication in the Caring Professions — Week 4 of 16

CourseHSC403
Week4 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Impact of communication failure in care management

  1. Serious incidents and diagnostic errors
  2. Multidisciplinary team fragmentation
  3. Deterioration of staff morale
  4. Regulatory non-compliance and complaints
  5. Why Communication Matters in Health & Social Care
  6. Professor Nick Frost, Public Lecture - Serious Case Reviews
  7. London Protocol

What you will be able to do

  • 2.3 Explain the impact of poor communication on health and social care management.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: explain the impact of poor communication on health and social care management.

Study materials

Videos

  • Why Communication Matters in Health & Social Care · YouTube · UK Professional Development Academy · 4 min · for registered students
  • Professor Nick Frost, Public Lecture - Serious Case Reviews · YouTube · Leeds Beckett · 48 min · for registered students
  • London Protocol · YouTube · Clinical Excellence Commission · 12 min · for registered students

Further resources

  • Transforming care: a national response to Winterbourne View Hospital (DH, 2012) · Reading · GOV.UK, report · for registered students
  • Complaints as starting point for vicious cycles in customer-employee interactions · Reading · Reading, article · for registered students
  • Principles of Management, ch. 12: Communication in Organizations · PDF · Saylor Academy, textbook chapter; pp. 456–494 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 3Week 5
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Methods of communication in care environments
  • Week 2: Overcoming barriers to communication
  • Week 3: Interpersonal communication techniques
  • Week 4: Impact of communication failure in care management
  • Week 5: Evaluating communication systems and practices
  • Week 6: Enhancing organisational communication systems
  • Week 7: Communication systems in multi-agency working
  • Midterm: Midterm evaluation
  • Week 9: Comparative analysis of collaborative communication tools
  • Week 10: Optimising partnership communication systems
  • Week 11: Information governance and ethical practice
  • Week 12: Applying Communication in the Caring Professions in practic…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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