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Level 4 Diploma in Health and Social Care Management

Methods of communication in care environments

HSC403 · Communication in the Caring Professions — Week 1 of 16

CourseHSC403
Week1 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Methods of communication in care environments

  1. Verbal and non-verbal communication
  2. Written and formal clinical documentation
  3. Digital and electronic communication channels
  4. Adapting methods for individual care needs
  5. Verbal & Nonverbal Communication: Fundamentals of Nursing Principles for Nursing |@LevelUpRN
  6. How to DOCUMENT your nursing notes | Clinical Skills Series
  7. Clinical communication skills - explanation Skills

What you will be able to do

  • 1.1 Explain different methods of communication to meet individual and organisational needs.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: explain different methods of communication to meet individual and organisational needs.

Study materials

Videos

  • Verbal & Nonverbal Communication: Fundamentals of Nursing Principles for Nursing |@LevelUpRN · YouTube · Level Up RN · 11 min · for registered students
  • How to DOCUMENT your nursing notes | Clinical Skills Series · YouTube · Nurse Zara · 10 min · for registered students
  • Clinical communication skills - explanation Skills · YouTube · University of Nottingham · 8 min · for registered students

Further resources

  • Organizational Behavior, ch. 11.2: Types of communication in organisations · PDF · OpenStax, textbook chapter; pp. 306–309 · for registered students
  • Business Communication for Success, ch. 11.2: Types of nonverbal communication · PDF · Saylor Academy, textbook chapter; pp. 427–438 · for registered students
  • Empathic nonverbal behavior increases ratings of both warmth and competence · Reading · Reading, article · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Methods of communication in care environments
  • Week 2: Overcoming barriers to communication
  • Week 3: Interpersonal communication techniques
  • Week 4: Impact of communication failure in care management
  • Week 5: Evaluating communication systems and practices
  • Week 6: Enhancing organisational communication systems
  • Week 7: Communication systems in multi-agency working
  • Midterm: Midterm evaluation
  • Week 9: Comparative analysis of collaborative communication tools
  • Week 10: Optimising partnership communication systems
  • Week 11: Information governance and ethical practice
  • Week 12: Applying Communication in the Caring Professions in practic…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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