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Communication in the Caring Professions

HSC403

Course CodeHSC403
ECTS

Course Description

The aim of this unit is for the learner to build skills and knowledge in effective communication practices, recognising this as an important role of senior personnel working in a health or social care setting. The unit also introduces the role of systems and procedures in supporting safe and efficient use of information.

Course Objectives

The aim of this unit is for the learner to build skills and knowledge in effective communication practices, recognising this as an important role of senior personnel working in a health or social care setting. The unit also introduces the role of systems and procedures in supporting safe and efficient use of information.

Key Topics

  1. LO1: Know about the range of communication requirements in the workplace.
  2. LO2: Be able to use communication systems and practices in the workplace.
  3. LO3: Be able to use communication systems to facilitate partnership working
  4. LO4: Know how to use systems for information management.

Course Outline

WeekTopics
1Methods of communication in care environments
2Overcoming barriers to communication
3Interpersonal communication techniques
4Impact of communication failure in care management
5Evaluating communication systems and practices
6Enhancing organisational communication systems
7Communication systems in multi-agency working
MidtermMidterm evaluation
9Comparative analysis of collaborative communication tools
10Optimising partnership communication systems
11Information governance and ethical practice
12Applying Communication in the Caring Professions in practice: case studies
13Assignment workshop: research, planning and referencing
14Assignment workshop: drafting, feedback and improvement
15Review and coursework completion
FinalFinal assessment and submission

Learning Outcomes

  1. LO1 Know about the range of communication requirements in the workplace.
  2. 1.1 Explain different methods of communication to meet individual and organisational needs.
  3. 1.2 Describe strategies to overcome communication barriers.
  4. LO2 Be able to use communication systems and practices in the workplace.
  5. 2.1 Evaluate communication systems and practices used in different settings.
  6. 2.2 Propose improvements to communication systems and practices used in health and social care.
  7. 2.3 Explain the impact of poor communication on health and social care management.
  8. 2.4 Demonstrate communication techniques to support effective practice.
  9. LO3 Be able to use communication systems to facilitate partnership working
  10. 3.1 Demonstrate the use of communication systems to promote partnership working.
  11. 3.2 Compare the use of different communications systems for partnership working.
  12. 3.3 Recommend ways to improve communication systems used for partnership working.
  13. LO4 Know how to use systems for information management.
  14. 4.1 Explain legal and ethical tensions in sharing information.
  15. 4.2 Explain how personal information is processed to meet legal requirements.
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