This week’s topics
Interpersonal communication techniques
- Active listening and empathetic dialogue
- De-escalation of conflict and distress
- Effective clinical handover strategies
- Motivational interviewing techniques
- How to give a SBAR Handover | Clinical Skills Series
- 5.Motivational Interviewing: Core clinician skills -- Introducing OARS
- "Which de-escalation techniques can staff use when faced with an agitated patient?"
What you will be able to do
- 2.4 Demonstrate communication techniques to support effective practice.
Activity
Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: demonstrate communication techniques to support effective practice.
Study materials
Videos
- How to give a SBAR Handover | Clinical Skills Series · YouTube · Nurse Zara · 8 min · for registered students
- 5.Motivational Interviewing: Core clinician skills -- Introducing OARS · YouTube · Heart Foundation · 17 min · for registered students
- "Which de-escalation techniques can staff use when faced with an agitated patient?" · YouTube · MOAT: Mental Health Services · 4 min · for registered students
Further resources
- Communication for Nurses: Talking with Patients (Lapum et al., TMU, 2020) · Reading · Other, textbook · for registered students
- Balancing Openness and Interpretation in Active Listening · PDF · ERIC, article · for registered students
- Business Communication for Success, ch. 16.6: Conflict in the work environment · PDF · Saylor Academy, textbook chapter; pp. 637–644 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
