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Level 3 Diploma in Logistics, Supply Chain and Operations Management

Operational Improvement Planning

LSC303 · Operations Management — Week 11 of 16

CourseLSC303
Week11 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Operational Improvement Planning

  1. Bottleneck resolution techniques
  2. Workflow redesign
  3. Productivity enhancement proposals
  4. Monitoring implementation impact
  5. Business Process Management
  6. Lecture 2: Competitiveness, Strategy & Productivity | Updated 2026

What you will be able to do

  • 4.2 Identify causes of inefficiency or waste in an operation.
  • 4.3 Recommend actions to improve flow, quality or productivity.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: identify causes of inefficiency or waste in an operation.

Study materials

Videos

  • Business Process Management · YouTube · Galton College · 34 min · for registered students
  • Lecture 2: Competitiveness, Strategy & Productivity | Updated 2026 · YouTube · Eddy Witzel · 11 min · for registered students

Further resources

  • Operations Management (Fanshawe), ch. 8: Capacity Planning & Management · Reading · Other, textbook chapter; PDF pp. 331–376 · for registered students
  • Operations Management (Fanshawe), ch. 10: Layout Strategy and Design · Reading · Other, textbook chapter; PDF pp. 399–440 · for registered students
  • Introduction to Business 2e, 10.5: Production and Operations Control · PDF · OpenStax, textbook chapter; pp. 342–343 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 10Week 12
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Introduction to Operations Management
  • Week 2: Process Design and Workflow
  • Week 3: Measuring Operational Performance
  • Week 4: Forecasting and Capacity Planning
  • Week 5: Quality Management and Control
  • Week 6: Continuous Improvement Approaches
  • Week 7: Health, Safety and Operational Risk
  • Midterm: Midterm evaluation
  • Week 9: Technology and Workforce in Operations
  • Week 10: Process Review and Waste Identification
  • Week 11: Operational Improvement Planning
  • Week 12: Applying Operations Management in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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