CourseLSC303

Week8 of 16

SemesterI

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This week’s topics

Midterm evaluation

Midterm assessment of the criteria taught so far
Individual feedback and targets

What you will be able to do

1.1 Explain the role of operations management in organisations.
1.2 Describe basic process design and workflow concepts used in operations.
1.3 Explain how capacity, productivity and utilisation are measured in operations.
2.1 Describe the purpose of forecasting and capacity planning in operations.
2.2 Explain the importance of quality management and quality control.
2.3 Assess the value of continuous improvement approaches in operations.

Activity

Midterm assessment task and individual feedback.

Study materials

The teaching notes, exercises and videos of this week are in the student portal. Your portal is set up as soon as you receive final acceptance, so you can open them before the semester starts.

Week 7 Week 9

Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan

Week 1: Introduction to Operations Management
Week 2: Process Design and Workflow
Week 3: Measuring Operational Performance
Week 4: Forecasting and Capacity Planning
Week 5: Quality Management and Control
Week 6: Continuous Improvement Approaches
Week 7: Health, Safety and Operational Risk
Midterm: Midterm evaluation
Week 9: Technology and Workforce in Operations
Week 10: Process Review and Waste Identification
Week 11: Operational Improvement Planning
Week 12: Applying Operations Management in practice: case studies
Week 13: Assignment workshop: research, planning and referencing
Week 14: Assignment workshop: drafting, feedback and improvement
Week 15: Review and coursework completion
Final: Final assessment and submission

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