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Level 3 Diploma in Logistics, Supply Chain and Operations Management

Process Review and Waste Identification

LSC303 · Operations Management — Week 10 of 16

CourseLSC303
Week10 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Process Review and Waste Identification

  1. Process flowcharting
  2. 7 wastes of Lean
  3. Root cause analysis
  4. Fishbone diagrams
  5. FBPM-6.4.: Fundamentals of Business Process Management (BPM) - Root Cause Analysis
  6. What is 5 Whys (Root-Cause Analysis)? | From A Business Professor
  7. Minimising material waste

What you will be able to do

  • 4.1 Use basic operations management tools to review a business process.
  • 4.2 Identify causes of inefficiency or waste in an operation.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: use basic operations management tools to review a business process.

Study materials

Videos

  • FBPM-6.4.: Fundamentals of Business Process Management (BPM) - Root Cause Analysis · YouTube · Jan Mendling · 10 min · for registered students
  • What is 5 Whys (Root-Cause Analysis)? | From A Business Professor · YouTube · Business School 101 · 7 min · for registered students
  • Minimising material waste · Oak National Academy, Key Stage 3 (lower secondary level) · for registered students

Further resources

  • Operations Management (Fanshawe), ch. 16: Just-In-Time and Lean Systems · Reading · Other, textbook chapter; PDF pp. 687–714 · for registered students
  • MIT OCW 16.660J Introduction to Lean Six Sigma Methods (IAP 2012), Quality tools and topics · PDF · MIT OpenCourseWare, slides · for registered students
  • MIT OCW 16.660J Introduction to Lean Six Sigma Methods (IAP 2012), Lean thinking part I · PDF · MIT OpenCourseWare, slides · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 9Week 11
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Introduction to Operations Management
  • Week 2: Process Design and Workflow
  • Week 3: Measuring Operational Performance
  • Week 4: Forecasting and Capacity Planning
  • Week 5: Quality Management and Control
  • Week 6: Continuous Improvement Approaches
  • Week 7: Health, Safety and Operational Risk
  • Midterm: Midterm evaluation
  • Week 9: Technology and Workforce in Operations
  • Week 10: Process Review and Waste Identification
  • Week 11: Operational Improvement Planning
  • Week 12: Applying Operations Management in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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