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Level 3 Diploma in Logistics, Supply Chain and Operations Management

Continuous Improvement Approaches

LSC303 · Operations Management — Week 6 of 16

CourseLSC303
Week6 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Continuous Improvement Approaches

  1. Kaizen philosophy
  2. Plan-Do-Check-Act cycle
  3. Six Sigma concepts
  4. Benchmarking performance
  5. Plan Do Check Act Cycle - PDCA Explained
  6. What is Six Sigma? (With Examples) | From A Business Professor
  7. What is Benchmarking?

What you will be able to do

  • 2.3 Assess the value of continuous improvement approaches in operations.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: assess the value of continuous improvement approaches in operations.

Study materials

Videos

  • Plan Do Check Act Cycle - PDCA Explained · YouTube · Dr. Haywood · 4 min · for registered students
  • What is Six Sigma? (With Examples) | From A Business Professor · YouTube · Business School 101 · 8 min · for registered students
  • What is Benchmarking? · YouTube · Dr. Haywood · 3 min · for registered students

Further resources

  • Operations Management (Fanshawe), ch. 6: Managing Quality · Reading · Other, textbook chapter; PDF pp. 229–284 · for registered students
  • MIT OCW 16.660J Introduction to Lean Six Sigma Methods (IAP 2012), Six Sigma basics · PDF · MIT OpenCourseWare, slides · for registered students
  • MIT OCW 16.660J Introduction to Lean Six Sigma Methods (IAP 2012), Quality tools and topics · PDF · MIT OpenCourseWare, slides · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 5Week 7
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Introduction to Operations Management
  • Week 2: Process Design and Workflow
  • Week 3: Measuring Operational Performance
  • Week 4: Forecasting and Capacity Planning
  • Week 5: Quality Management and Control
  • Week 6: Continuous Improvement Approaches
  • Week 7: Health, Safety and Operational Risk
  • Midterm: Midterm evaluation
  • Week 9: Technology and Workforce in Operations
  • Week 10: Process Review and Waste Identification
  • Week 11: Operational Improvement Planning
  • Week 12: Applying Operations Management in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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