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Level 3 Diploma in Logistics, Supply Chain and Operations Management

Technology and Workforce in Operations

LSC303 · Operations Management — Week 9 of 16

CourseLSC303
Week9 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Technology and Workforce in Operations

  1. Automation and robotics
  2. Enterprise Resource Planning systems
  3. Standard Operating Procedures
  4. Operator training and skills matrices
  5. MRP vs MRP II vs ERP - A Comparison of Planning Systems
  6. Week 6: Lecture 28: Automation Vs Autonomous & Role of Robotics, Humanoid, GenAI
  7. CAM, automation and laser cutting

What you will be able to do

  • 3.2 Describe how automation and technology can improve operational performance.
  • 3.3 Explain the importance of people, skills and standard operating procedures in effective operations.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: describe how automation and technology can improve operational performance.

Study materials

Videos

  • MRP vs MRP II vs ERP - A Comparison of Planning Systems · YouTube · Dr. Haywood · 6 min · for registered students
  • CAM, automation and laser cutting · Oak National Academy, Key Stage 3 (lower secondary level) · for registered students
  • Enterprise Resource Planning (ERP) | A-Level & IB Business · YouTube · tutor2u · 4 min · for registered students

Further resources

  • Introduction to Business 2e, ch. 10: Achieving World-Class Operations Management · PDF · OpenStax, textbook chapter; pp. 341–374 · for registered students
  • Human Resource Management, ch. 8: Training and Development · PDF · Saylor Academy, textbook chapter; pp. 244–288 · for registered students
  • Operations Management (Fanshawe), ch. 16: Just-In-Time and Lean Systems · Reading · Other, textbook chapter; PDF pp. 687–714 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
MidtermWeek 10
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Introduction to Operations Management
  • Week 2: Process Design and Workflow
  • Week 3: Measuring Operational Performance
  • Week 4: Forecasting and Capacity Planning
  • Week 5: Quality Management and Control
  • Week 6: Continuous Improvement Approaches
  • Week 7: Health, Safety and Operational Risk
  • Midterm: Midterm evaluation
  • Week 9: Technology and Workforce in Operations
  • Week 10: Process Review and Waste Identification
  • Week 11: Operational Improvement Planning
  • Week 12: Applying Operations Management in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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