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Level 3 Diploma in Logistics, Supply Chain and Operations Management

Introduction to Operations Management

LSC303 · Operations Management — Week 1 of 16

CourseLSC303
Week1 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Introduction to Operations Management

  1. Input-transformation-output model
  2. Strategic role of operations
  3. Operational objectives
  4. Manufacturing versus service operations
  5. What is Operations Management and the Transformation Model
  6. Lecture 1 Introduction to Operations Management

What you will be able to do

  • 1.1 Explain the role of operations management in organisations.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: explain the role of operations management in organisations.

Study materials

Videos

  • What is Operations Management and the Transformation Model · YouTube · Dr. Haywood · 3 min · for registered students
  • Lecture 1 Introduction to Operations Management · YouTube · Eddy Witzel · 37 min · for registered students

Further resources

  • Exploring Business, ch. 11: Operations Management in Manufacturing and Service Industries · PDF · Saylor Academy, textbook chapter; PDF pp. 565–614 · for registered students
  • Introduction to Business 2e, ch. 10.6: Improving production and operations (quality) · PDF · OpenStax, textbook chapter; pp. 344–346 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 2
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Introduction to Operations Management
  • Week 2: Process Design and Workflow
  • Week 3: Measuring Operational Performance
  • Week 4: Forecasting and Capacity Planning
  • Week 5: Quality Management and Control
  • Week 6: Continuous Improvement Approaches
  • Week 7: Health, Safety and Operational Risk
  • Midterm: Midterm evaluation
  • Week 9: Technology and Workforce in Operations
  • Week 10: Process Review and Waste Identification
  • Week 11: Operational Improvement Planning
  • Week 12: Applying Operations Management in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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