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Level 3 Diploma in Logistics, Supply Chain and Operations Management

Measuring Operational Performance

LSC303 · Operations Management — Week 3 of 16

CourseLSC303
Week3 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Measuring Operational Performance

  1. Productivity calculations
  2. Design and effective capacity
  3. Capacity utilisation measurement
  4. Operational efficiency indicators
  5. Design Capacity and Effective Capacity - Calculating Capacity Utilization and Efficiency Rate
  6. Capacity and Capacity Utilisation
  7. Calculating Capacity Utilisation

What you will be able to do

  • 1.3 Explain how capacity, productivity and utilisation are measured in operations.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: explain how capacity, productivity and utilisation are measured in operations.

Study materials

Videos

  • Design Capacity and Effective Capacity - Calculating Capacity Utilization and Efficiency Rate · YouTube · Dr. Haywood · 16 min · for registered students
  • Capacity and Capacity Utilisation · YouTube · tutor2u · 9 min · for registered students
  • Calculating Capacity Utilisation · YouTube · tutor2u · 6 min · for registered students

Further resources

  • Operations Management (Fanshawe), ch. 8: Capacity Planning & Management · Reading · Other, textbook chapter; PDF pp. 331–376 · for registered students
  • Operations Management (Fanshawe), ch. 1: Introduction to Operations Management · Reading · Other, textbook chapter; PDF pp. 23–52 · for registered students
  • Principles of Accounting, Volume 2: Managerial Accounting, ch. 12: Balanced Scorecard and Other Performance Measures · PDF · OpenStax, textbook chapter; pp. 565–604 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Introduction to Operations Management
  • Week 2: Process Design and Workflow
  • Week 3: Measuring Operational Performance
  • Week 4: Forecasting and Capacity Planning
  • Week 5: Quality Management and Control
  • Week 6: Continuous Improvement Approaches
  • Week 7: Health, Safety and Operational Risk
  • Midterm: Midterm evaluation
  • Week 9: Technology and Workforce in Operations
  • Week 10: Process Review and Waste Identification
  • Week 11: Operational Improvement Planning
  • Week 12: Applying Operations Management in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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