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Level 3 Diploma in Business Management

Employee Engagement and Relationship Improvement

BM303 · People Management — Week 5 of 16

CourseBM303
Week5 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Employee Engagement and Relationship Improvement

  1. Two-way communication channels and employee voice
  2. Direct consultation methods and trade union collaboration
  3. Formal grievance handling and mediation
  4. Strategic business benefits of high employee engagement
  5. What is Employee Engagement & how Starbucks and Red Bull engage their Employees
  6. Employee Voice
  7. How have trade unions played a part in the legal system?

What you will be able to do

  • 2.3 Explain the benefits to a business of effective employee engagement.
  • 2.4 Suggest ways in which a business could improve its employee relations.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: explain the benefits to a business of effective employee engagement.

Study materials

Videos

  • What is Employee Engagement & how Starbucks and Red Bull engage their Employees · YouTube · Marketing91 · 7 min · for registered students
  • Employee Voice · YouTube · Galton College · 22 min · for registered students
  • How have trade unions played a part in the legal system? · Oak National Academy, Key Stage 4 (GCSE level) · for registered students

Further resources

  • Engaging for Success (MacLeod Report, 2009), Engaging for Success (MacLeod Report) · PDF · Other, report · for registered students
  • Managing individual conflict in the contemporary British workplace · PDF · Reading, article · for registered students
  • Introduction to Business 2e, ch. 8.7: The labour relations process (trade unions) · PDF · OpenStax, textbook chapter; pp. 271–276 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 4Week 6
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Theories of Employee Motivation
  • Week 2: Methods and Organisational Benefits of Motivation
  • Week 3: Flexible Working and Remote Employee Wellbeing
  • Week 4: The Employment Relationship and Workplace Dynamics
  • Week 5: Employee Engagement and Relationship Improvement
  • Week 6: Monitoring Employee Performance
  • Week 7: Performance Management Tools and Mutual Benefits
  • Midterm: Midterm evaluation
  • Week 9: Functions of Management
  • Week 10: Leadership Styles and Approaches
  • Week 11: Improving Leadership and Management Practice
  • Week 12: Applying People Management in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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