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Level 3 Diploma in Business Management

Written Communication Formats and Value

BM301 · Communication for Business — Week 5 of 16

CourseBM301
Week5 of 16
SemesterI
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This week’s topics

Written Communication Formats and Value

  1. Business letters and memos
  2. Operational briefing notes
  3. Importance of permanent records
  4. Legal and regulatory accountability
  5. 03 Internal and external communication

What you will be able to do

  • 3.1 State different types of written communication used in a business.
  • 3.2 Explain why written communication is important in a business context.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: state different types of written communication used in a business.

Study materials

Videos

  • 03 Internal and external communication · YouTube · Mr Williams · 5 min · for registered students

Further resources

  • Business Communication for Success, ch. 9.2: Memorandums and letters · PDF · Saylor Academy, textbook chapter; pp. 331–339 · for registered students
  • Organizational Behavior, ch. 11.2: Types of communication in organisations · PDF · OpenStax, textbook chapter; pp. 306–309 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Fundamentals of Business Communication
  • Week 2: Barriers to Communication and Resolutions
  • Week 3: Verbal and Non-Verbal Dynamics
  • Week 4: Verbal and Non-Verbal Workplace Scenarios
  • Week 5: Written Communication Formats and Value
  • Week 6: Business Report Writing
  • Week 7: Practical Business Documentation
  • Midterm: Midterm evaluation
  • Week 9: IT Systems in Business Communication
  • Week 10: Virtual Collaboration and Remote Working
  • Week 11: Integrated Digital Communication
  • Week 12: Applying Communication for Business in practice: case studi…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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