Communication for Business

Course Description

The aim of this unit is to provide learners with the fundamental and important skills required to communicate in a business environment. Learners will develop an awareness of different forms of communication – non-verbal, verbal, written and IT. This will enable learners to effectively communicate different messages by selecting the most efficient form of communication based on the situation and the message to be sent.

Course Objectives

The aim of this unit is to provide learners with the fundamental and important skills required to communicate in a business environment. Learners will develop an awareness of different forms of communication – non-verbal, verbal, written and IT. This will enable learners to effectively communicate different messages by selecting the most efficient form of communication based on the situation and the message to be sent.

Key Topics

1. LO1: Know about communication in a business context.
2. LO2: Be able to use verbal and non-verbal communication.
3. LO3: Be able to use written communication.
4. LO4: Be able to use IT communication.

Course Outline

Learning Outcomes

1. LO1 Know about communication in a business context.
2. 1.1 State the basic components of communication.
3. 1.2 State barriers to communication in a business context.
4. 1.3 Explain how to overcome barriers to effective communication.
5. LO2 Be able to use verbal and non-verbal communication.
6. 2.1 State different aspects of verbal and non-verbal communication in a business context.
7. 2.2 Explain why verbal and non-verbal communication is important in a business context.
8. 2.3 Explain how to use effective verbal and non-verbal communication in different situations.
9. LO3 Be able to use written communication.
10. 3.1 State different types of written communication used in a business.
11. 3.2 Explain why written communication is important in a business context.
12. 3.3 Demonstrate effective written communication for different requirements.
13. LO4 Be able to use IT communication.
14. 4.1 State different aspects of IT communication used in a business.
15. 4.2 Explain why IT communication is important in a business context.
16. 4.3 Demonstrate effective use of IT to communicate in different situations.