Verbal and Non-Verbal Workplace Scenarios

This week’s topics

Verbal and Non-Verbal Workplace Scenarios

1. Delivering formal presentations
2. Conducting employee appraisals
3. Professional business negotiations
4. Handling verbal customer complaints
5. Professional Communication Skills [BUSINESS COMMUNICATION PRO]
6. Interpersonal Communication

What you will be able to do

• 2.2 Explain why verbal and non-verbal communication is important in a business context.
• 2.3 Explain how to use effective verbal and non-verbal communication in different situations.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: explain why verbal and non-verbal communication is important in a business context.

Study materials

Videos

• Professional Communication Skills [BUSINESS COMMUNICATION PRO] · YouTube · Adriana Girdler · 11 min · for registered students
• Interpersonal Communication · YouTube · Galton College · 14 min · for registered students
• The Importance of Effective Communication in Business · YouTube · Two Teachers · 9 min · for registered students

Further resources

• Business Communication for Success, ch. 10: Developing business presentations · PDF · Saylor Academy, textbook chapter; pp. 370–413 · for registered students
• Organizational Behavior, ch. 11.2: Types of communication in organisations · PDF · OpenStax, textbook chapter; pp. 306–309 · for registered students
• Organizational Behavior, ch. 10: Conflict and Negotiations · PDF · Saylor Academy, textbook chapter; pp. 403–451 · for registered students