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Level 7 Diploma in Business and Organisational Psychology

Conflict Dynamics and Interventions

BOP705 · Team Building — Week 10 of 16

CourseBOP705
Week10 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Conflict Dynamics and Interventions

  1. Differentiation of task, relationship, and process conflict
  2. The conflict-performance curvilinear relationship
  3. De-escalation strategies and principled negotiation
  4. Interventions for resolving entrenched team dysfunctions
  5. Lecture 44: Team Decision Making and Conflict Management
  6. Lecture 46: CONFLICT RESOLUTION STRATEGIES
  7. Acas Webinar - Resolving conflict at work and mediation

What you will be able to do

  • 2.3 Critically analyse the issues that can occur around team building and offer solutions in an organisation context.
  • 3.2 Discuss the significance of values and attitudes and conflict situations in a team.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: critically analyse the issues that can occur around team building and offer solutions in an organisation context.

Study materials

Videos

  • Acas Webinar - Resolving conflict at work and mediation · YouTube · acasorguk · 32 min · for registered students
  • Conflict Resolution: Seeking Disagreement Success - Simon Keyes · YouTube · Gresham College · 31 min · for registered students
  • The Why Podcast: Why do teams fall apart – and what can we do about it? · YouTube · London Business School · 39 min · for registered students
  • Stages of Social Conflict - Organizational Psychology Lecture 15.5 · YouTube · Professor Q · 10 min · for registered students

Further resources

  • Workplace Dispute Resolution and the Management of Individual Conflict: Five Case Studies · PDF · Reading, article · for registered students
  • Organizational Behavior, ch. 14: Conflict and Negotiations · PDF · OpenStax, textbook chapter; pp. 407–436 · for registered students
  • Organizational Behavior, ch. 10: Conflict and Negotiations · PDF · Saylor Academy, textbook chapter; pp. 403–451 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
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Course plan
  • Week 1: Foundations of Teams in Organisations
  • Week 2: Strategic Value and Systems of Team Working
  • Week 3: Theories of Team and Group Development
  • Week 4: Anatomy of High-Performance Teams
  • Week 5: Structured Management Team Development Frameworks
  • Week 6: Dysfunctions and Barriers in Team Building
  • Week 7: Organisational Demography and Team Composition
  • Midterm: Midterm evaluation
  • Week 9: Values, Attitudes, and Normative Team Dynamics
  • Week 10: Conflict Dynamics and Interventions
  • Week 11: Trust and Relational Architecture in Team Management
  • Week 12: Applying Team Building in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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