This week’s topics
Strategic Marketing Control and Synthesis
- Key performance indicators (KPIs) and marketing ROI
- Continuous monitoring and market feedback loops
- Integrating academic research with industry benchmarking
- Finalising strategic marketing proposals
- KPI in Marketing - Everything You Need To Know
- Types of Benchmarking Processes for Business Strategy
- How to Develop Key Performance Indicators
What you will be able to do
- 2.2 Adapt models to develop marketing plans for specific tourism and hospitality organisations.
- 4.1 Research academic sources to identify appropriate theories and models of strategic marketing.
- 4.2 Research industry sources to identify contemporary market trends in the tourism and hospitality industry.
Activity
Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: adapt models to develop marketing plans for specific tourism and hospitality organisations.
Study materials
Videos
- KPI in Marketing - Everything You Need To Know · YouTube · Marketing Explained · 5 min · for registered students
- Types of Benchmarking Processes for Business Strategy · YouTube · Professor Wolters · 7 min · for registered students
- How to Develop Key Performance Indicators · YouTube · OnStrategy I Virtual Strategist · 6 min · for registered students
Further resources
- Principles of Marketing, 2.4: Marketing Plan Progress Using Metrics · PDF · OpenStax, textbook chapter; pp. 72–79 · for registered students
- Launch! Advertising and Promotion in Real Time, ch. 14: ROI: Did the Campaign Work? · PDF · Saylor Academy, textbook chapter; PDF pp. 404–446 · for registered students
- GSTC Destination Criteria v2.0 with performance indicators and SDGs (2019) · PDF · Other, framework · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.