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Level 5 Diploma in Health and Social Care Management

Managing Persistent Underperformance

HSC504 · Team Management in Health and Social Care — Week 10 of 16

CourseHSC504
Week10 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Managing Persistent Underperformance

  1. Identifying skill gaps versus behavioural issues
  2. Implementing performance improvement plans
  3. Formal capability and disciplinary procedures
  4. Professional register reporting and regulatory notifications
  5. Acas Webinar - Managing a fair disciplinary procedure
  6. How to Handle Disciplinary, Dismissal and Performance Management Situations

What you will be able to do

  • 4.3 Explain how team members are managed when performance does not meet agreed requirements.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: explain how team members are managed when performance does not meet agreed requirements.

Study materials

Videos

  • Acas Webinar - Managing a fair disciplinary procedure · YouTube · acasorguk · 44 min · for registered students
  • How to Handle Disciplinary, Dismissal and Performance Management Situations · YouTube · Daniel Barnett, Barrister · 114 min · for registered students
  • Acas Webinar - Disciplinary Procedures: an introduction to the investigation process · YouTube · acasorguk · 44 min · for registered students
  • Unfair Dismissal: The ACAS Code of Practice Episode 4 · YouTube · Real Employment Law Advice · 25 min · for registered students

Further resources

  • Acas Code of Practice on disciplinary and grievance procedures (2015) · Reading · Acas, guidance · for registered students
  • Organizational Behavior, ch. 8: Performance Appraisal and Rewards · PDF · OpenStax, textbook chapter; pp. 231–264 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Theories of Team Development
  • Week 2: Leadership Styles and Accountability
  • Week 3: Conflict Resolution in Health and Social Care
  • Week 4: Building and Sustaining Team Culture
  • Week 5: Creativity and Innovation in Practice
  • Week 6: Strategic Direction and Shared Vision
  • Week 7: Workforce Planning and Role Distribution
  • Midterm: Midterm evaluation
  • Week 9: Monitoring Team Performance and Delivering Feedback
  • Week 10: Managing Persistent Underperformance
  • Week 11: Safer Recruitment and Collaborative Selection
  • Week 12: Applying Team Management in Health and Social Care in pract…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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