This week’s topics
Monitoring Team Performance and Delivering Feedback
- Quantitative and qualitative care auditing techniques
- Service user feedback loops
- Pendleton and Situation-Behavior-Impact feedback models
- Structuring difficult feedback conversations
- Handling Difficult Conversations About Poor Performance
- Give Feedback with Situation-Behavior-Impact (SBI)
- Monitoring People Performance in a HR setting
What you will be able to do
- 4.1 Apply techniques to monitor progress in achieving team objectives.
- 4.2 Demonstrate how to provide constructive feedback when underperformance is identified.
Activity
Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: apply techniques to monitor progress in achieving team objectives.
Study materials
Videos
- Handling Difficult Conversations About Poor Performance · YouTube · We Lead · 12 min · for registered students
- Give Feedback with Situation-Behavior-Impact (SBI) · YouTube · The Annie E. Casey Foundation · 5 min · for registered students
- Monitoring People Performance in a HR setting · YouTube · Galton College · 27 min · for registered students
Further resources
- Organizational Behavior, ch. 8.3: Feedback · PDF · OpenStax, textbook chapter; p. 233 · for registered students
- The future of feedback: Motivating performance improvement through future-focused feedback · Reading · Reading, article · for registered students
- People's experience in adult social care services (NICE guideline NG86, 2018) · Reading · Nice, guidance · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
