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Level 5 Diploma in Health and Social Care Management

Conflict Resolution in Health and Social Care

HSC504 · Team Management in Health and Social Care — Week 3 of 16

CourseHSC504
Week3 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Conflict Resolution in Health and Social Care

  1. Sources of workplace conflict
  2. Thomas-Kilmann conflict mode instrument
  3. Mediation and restorative dialogue
  4. Comparative evaluation of collaborative versus compromising strategies
  5. Conflict Management and Resolution

What you will be able to do

  • 1.2 Suggest strategies to overcome common team work challenges.
  • 1.5 Compare and contrast methods of managing conflict within a team.

Activity

Start with this week’s video, then: Seminar, guided reading and a short written task: suggest strategies to overcome common team work challenges.

Study materials

Videos

  • Conflict Management and Resolution · YouTube · HumberHealthSciences · 9 min · for registered students
  • Module 4, Segment 1: Conflict in the Health Care Setting · YouTube · UCSF IPE Program · 12 min · for registered students
  • Acas Webinar - Resolving conflict at work and mediation · YouTube · acasorguk · 32 min · for registered students

Further resources

  • Organizational Behavior, ch. 14.1–14.3: Conflict, its causes and resolution · PDF · OpenStax, textbook chapter; pp. 394–405 · for registered students
  • Organizational Behavior, ch. 10: Conflict and Negotiations · PDF · Saylor Academy, textbook chapter; pp. 403–451 · for registered students
  • Workplace Dispute Resolution and the Management of Individual Conflict: Five Case Studies · PDF · Reading, article · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 2Week 4
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Theories of Team Development
  • Week 2: Leadership Styles and Accountability
  • Week 3: Conflict Resolution in Health and Social Care
  • Week 4: Building and Sustaining Team Culture
  • Week 5: Creativity and Innovation in Practice
  • Week 6: Strategic Direction and Shared Vision
  • Week 7: Workforce Planning and Role Distribution
  • Midterm: Midterm evaluation
  • Week 9: Monitoring Team Performance and Delivering Feedback
  • Week 10: Managing Persistent Underperformance
  • Week 11: Safer Recruitment and Collaborative Selection
  • Week 12: Applying Team Management in Health and Social Care in pract…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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