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Level 8 Diploma in Strategic Management and Leadership Practice

Monitoring, evaluation, and institutionalisation of change

SMP802 · Managing Strategic Change — Week 11 of 16

CourseSMP802
Week11 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Monitoring, evaluation, and institutionalisation of change

  1. Balanced scorecard for change
  2. Lead and lag metric design
  3. Longitudinal impact auditing
  4. Institutional theory and sustaining change
  5. Lecture 29 : Sustaining Change
  6. Leading Strategy Paper Series: Kaplan and Norton 1992 "The Balanced Scorecard"

What you will be able to do

  • 2.3 Develop measures to monitor and evaluate progress of the change plan.
  • 5.3 Evaluate how to monitor the effect of the change management processes.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: develop measures to monitor and evaluate progress of the change plan.

Study materials

Videos

  • Leading Strategy Paper Series: Kaplan and Norton 1992 "The Balanced Scorecard" · YouTube · Glenn Parry · 13 min · for registered students
  • From rapid evaluation to rapid change · YouTube · The Health Foundation · 67 min · for registered students
  • Rapid evaluation 2024: From Rapid evaluation to rapid change · YouTube · Nuffield Trust · 67 min · for registered students

Further resources

  • The Magenta Book: Central Government guidance on evaluation (HM Treasury, 2026 update) · PDF · GOV.UK, guidance; 160 pages · for registered students
  • Leading Large Scale Change: a practical guide (NHS England, 2018) · PDF · Other, guidance; 123 pages · for registered students
  • Principles of Accounting, Volume 2: Managerial Accounting, ch. 12: Balanced Scorecard and Other Performance Measures · PDF · OpenStax, textbook chapter; pp. 565–604 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 10Week 12
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Foundations of strategic change and change agency
  • Week 2: Structural determinants and change agent attributes
  • Week 3: Diagnosing change and selecting intervention frameworks
  • Week 4: Formulating strategic change implementation plans
  • Week 5: Risk governance and stakeholder dynamics
  • Week 6: Strategic mitigation of resistance
  • Week 7: Cultural dynamics, power relations, and communication
  • Midterm: Midterm evaluation
  • Week 9: Micro-foundations and individual agency in transition
  • Week 10: Applied change management in complex settings
  • Week 11: Monitoring, evaluation, and institutionalisation of change
  • Week 12: Applying Managing Strategic Change in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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