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Level 7 Diploma in Health and Social Care Management

Cultural Diversity and Service Delivery Impact

HSC702 · Managing People in Health and Social Care — Week 10 of 16

CourseHSC702
Week10 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Cultural Diversity and Service Delivery Impact

  1. Cultural competence in clinical care
  2. Demographic workforce representation
  3. Health equity and patient-centered benefits
  4. Systemic bias reduction
  5. Diversity and cultural competence in social work: Webinar 58
  6. Why Is Healthcare Workforce Diversity Important?
  7. Treat Me with Respect: Equitable and Patient Centered Care

What you will be able to do

  • 4.1 Analyse the significance of cultural diversity to the health and social care sector.
  • 4.2 Explain the benefits of a culturally diverse workforce.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: analyse the significance of cultural diversity to the health and social care sector.

Study materials

Videos

  • Diversity and cultural competence in social work: Webinar 58 · YouTube · Siobhan Maclean · 64 min · for registered students
  • Why Is Healthcare Workforce Diversity Important? · YouTube · Center for a Diverse Healthcare Workforce · 7 min · for registered students
  • Treat Me with Respect: Equitable and Patient Centered Care · YouTube · Institute for Healthcare Improvement - IHI · 7 min · for registered students

Further resources

  • Organizational Behavior, ch. 2: Managing Demographic and Cultural Diversity · PDF · Saylor Academy, textbook chapter; pp. 33–83 · for registered students
  • Communication for Nurses: Talking with Patients (Lapum et al., TMU, 2020) · Reading · Other, textbook · for registered students
  • Organizational Behavior, ch. 5: Diversity in Organizations · PDF · OpenStax, textbook chapter; pp. 125–158 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 9Week 11
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Strategic Workforce Planning in Health and Social Care
  • Week 2: Regulatory and Legal Frameworks in Health and Social Care R…
  • Week 3: Evidence-Based Selection Methodologies
  • Week 4: Safeguarding and Serious Case Governance in Staffing
  • Week 5: Performance Management and Team Maximisation
  • Week 6: Performance Monitoring and Quality Metrics
  • Week 7: Training Needs Assessment and Lifelong Learning
  • Midterm: Midterm evaluation
  • Week 9: Continuous Professional Development and Talent Architecture
  • Week 10: Cultural Diversity and Service Delivery Impact
  • Week 11: Strategic Management of Workforce Diversity
  • Week 12: Applying Managing People in Health and Social Care in pract…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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