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Level 4 Diploma in Business Management

Improving performance: SMART goals, training, appraisals, coaching and mentoring

BM405 · Leading and Managing Teams — Week 7 of 16

CourseBM405
Week7 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Improving performance: SMART goals, training, appraisals, coaching and mentoring

  1. SMART: Specific, Measurable, Achievable, Realistic, and Timely goals
  2. Training and development
  3. Appraisals
  4. Coaching and mentoring

What you will be able to do

  • 3.1 Explain techniques used to improve individual and team performance.

Study materials

Further resources

  • Principles of Management, ch. 9.5: SMART goals · PDF · OpenStax (2019), the SMART framework (Exhibit 9.10); p. 259 · for registered students
  • Introduction to Business 2e, ch. 8.4: Employee training and development · PDF · OpenStax (2026), development plans; pp. 263–265 · for registered students
  • Organizational Behavior, ch. 8.1–8.2: Appraisal systems and techniques · PDF · OpenStax (2019), 360-degree, self-appraisal, MBO; pp. 218–232 · for registered students
  • Goal-setting participation and employees' proactive behaviour · Open-access article · Pervaiz et al. (2021), PLOS ONE. Employees who help set their own goals, as in management by objectives, become more proactive. · for registered students
  • Strengths-Based Performance Appraisal, Supervisor Support and Motivation to Improve · Open-access article · van Woerkom & Kroon (2020), Frontiers in Psychology. Appraisals that build development plans around strengths raise motivation to improve. · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 6Week 8
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Leadership versus management: inspiring people and planning…
  • Week 2: Leadership theories: trait theory, behaviour theories and l…
  • Week 3: Leadership theories: situational, contingency, transactiona…
  • Week 4: Management theories: management schools and approaches
  • Week 5: Team development and high performance teams
  • Week 6: Team development models compared: Tuckman, Adair and McGreg…
  • Week 7: Improving performance: SMART goals, training, appraisals, c…
  • Week 8: Midterm evaluation
  • Week 9: Why improving performance matters to the individual and to …
  • Week 10: Motivation theories: Maslow’s hierarchy of needs and Herzbe…
  • Week 11: Vroom’s expectancy theory and the role of motivation in tea…
  • Week 12: Determining own capacity to lead: personal SWOT and leaders…
  • Week 13: Self-assessment tools: MBTI and emotional intelligence asse…
  • Week 14: Assessing your own ability to improve: reflective journals …
  • Week 15: Review and coursework completion
  • Week 16: Final evaluation and project assessment
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