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Level 5 Diploma in Tourism and Hospitality Management

Assessing Technological Impacts on Industry Operations

THM506 · Contemporary Issues in Tourism and Hospitality — Week 6 of 16

CourseTHM506
Week6 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Assessing Technological Impacts on Industry Operations

  1. Generative AI and customer service robotics
  2. Mobile-first and contactless guest journeys
  3. Disruption by online travel agencies and peer-to-peer platforms
  4. Smart destination ecosystems
  5. Generative AI & the Disruption of Work with Ethan Mollick | Wharton People Analytics Conference 2023
  6. AI in the Workplace: The Power of a Human-First Approach
  7. Clayton Christensen: Disruptive innovation

What you will be able to do

  • 2.3 Assess the impact of technological issues on the development of the tourism and hospitality industry.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: assess the impact of technological issues on the development of the tourism and hospitality industry.

Study materials

Videos

  • Generative AI & the Disruption of Work with Ethan Mollick | Wharton People Analytics Conference 2023 · YouTube · Wharton School · 13 min · for registered students
  • AI in the Workplace: The Power of a Human-First Approach · YouTube · Columbia Business School · 9 min · for registered students
  • Clayton Christensen: Disruptive innovation · YouTube · Saïd Business School, University of Oxford · 59 min · for registered students

Further resources

  • European Capital of Smart Tourism (EU initiative and best-practice compendia) · Reading · Eu, case study · for registered students
  • Chatbot Service Recovery With Emotion Words: Satisfaction, Repurchase and Word-of-Mouth · Reading · Reading, article · for registered students
  • Tourism: The International Business (Mill, 2010), ch. 11: Travel distribution systems · PDF · Other, textbook chapter; pp. 265–286 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Social Issues Influencing Tourism and Hospitality
  • Week 2: Assessing Social Impacts on Industry Development
  • Week 3: Environmental Issues in Tourism and Hospitality
  • Week 4: Assessing Environmental Impacts on Sector Growth
  • Week 5: Technological Issues Facing Tourism and Hospitality
  • Week 6: Assessing Technological Impacts on Industry Operations
  • Week 7: Current Trends Influencing Sectoral Change
  • Midterm: Midterm evaluation
  • Week 9: Trend Analysis Techniques and Resources
  • Week 10: Organisational Responses to Contemporary Trends
  • Week 11: Analysing the Organisational Impact of Change Drivers
  • Week 12: Applying Contemporary Issues in Tourism and Hospitality in …
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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