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Level 7 Diploma in Health and Social Care Management

Performance Management in Health and Social Care

HSC701 · Health and Social Care Leadership — Week 7 of 16

CourseHSC701
Week7 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Performance Management in Health and Social Care

  1. Clinical performance appraisal frameworks
  2. Key performance indicators (KPIs)
  3. Balanced scorecards
  4. Managing underperformance and capability processes
  5. Employee Performance Appraisal Techniques
  6. Balanced Scorecard
  7. Handling Difficult Conversations About Poor Performance

What you will be able to do

  • 2.3 Analyse the impact of performance management on the success of health and social care organisations.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: analyse the impact of performance management on the success of health and social care organisations.

Study materials

Videos

  • Employee Performance Appraisal Techniques · YouTube · Galton College · 34 min · for registered students
  • Balanced Scorecard · YouTube · Galton College · 17 min · for registered students
  • Handling Difficult Conversations About Poor Performance · YouTube · We Lead · 12 min · for registered students

Further resources

  • Leadership for a collaborative and inclusive future (Messenger review, 2022) · Reading · GOV.UK, report · for registered students
  • Principles of Accounting, Volume 2: Managerial Accounting, ch. 12: Balanced Scorecard and Other Performance Measures · PDF · OpenStax, textbook chapter; pp. 565–604 · for registered students
  • Organizational Behavior, ch. 8: Performance Appraisal and Rewards · PDF · OpenStax, textbook chapter; pp. 231–264 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 6Midterm
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Theories of Leadership in Health and Social Care
  • Week 2: Trust, Governance, and Accountability
  • Week 3: Systemic Challenges in Care Leadership
  • Week 4: Leadership Styles and Strategic Outcomes
  • Week 5: Motivational Theories in Healthcare Organisations
  • Week 6: Workforce Motivation and Workplace Factors
  • Week 7: Performance Management in Health and Social Care
  • Midterm: Midterm evaluation
  • Week 9: Reflective Practice, Personal Values, and Organisational Cu…
  • Week 10: Effective Team Dynamics and Leadership Models
  • Week 11: Overcoming Team Challenges and Management Impact
  • Week 12: Applying Health and Social Care Leadership in practice: cas…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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