This week’s topics
Performance improvement and business value
- Operational performance appraisal methods
- Key performance indicators (KPIs)
- Balanced scorecard implementation
- Business outcomes of team efficiency
- What is KPI? (With Examples) | From A Business Professor
- Measuring Performance Techniques
What you will be able to do
- 3.1 Explain techniques used to improve individual and team performance.
- 3.3 Explain the importance to a business of effective individual and team performance.
Activity
Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: explain techniques used to improve individual and team performance.
Study materials
Videos
- What is KPI? (With Examples) | From A Business Professor · YouTube · Business School 101 · 10 min · for registered students
- Measuring Performance Techniques · YouTube · Galton College · 34 min · for registered students
- Kaplan & Norton's Balanced Scorecard · YouTube · tutor2u · 7 min · for registered students
- What is Performance Management? · YouTube · HR University · 8 min · for registered students
- What Is Performance Management? | Introduction To Performance Management | The Knowledge Academy · YouTube · The Knowledge Academy · 4 min · for registered students
Further resources
- Principles of Accounting, Volume 2: Managerial Accounting, ch. 12: Balanced Scorecard and Other Performance Measures · PDF · OpenStax, textbook chapter; pp. 565–604 · for registered students
- Organizational Behavior, ch. 8: Performance Appraisal and Rewards · PDF · OpenStax, textbook chapter; pp. 231–264 · for registered students
- Human Resource Management, ch. 11: Employee Assessment · PDF · Saylor Academy, textbook chapter; pp. 352–391 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
