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Level 7 Diploma in Logistics and Supply Chain Management

Designing and Deploying Key Performance Indicators

LSC704 · Supply Chain and Operations Strategy — Week 10 of 16

CourseLSC704
Week10 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Designing and Deploying Key Performance Indicators

  1. Balanced scorecard adaptation for supply networks
  2. On-time in-full (OTIF) and perfect order fulfillment
  3. Customer-centric operational metrics
  4. Digital dashboards and predictive performance analytics
  5. Leading Strategy Paper Series: Kaplan and Norton 1992 "The Balanced Scorecard"
  6. Performance Dashboard

What you will be able to do

  • 2.3 Evaluate the selection and application of key performance indicators for effective supply chain and operations management.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: evaluate the selection and application of key performance indicators for effective supply chain and operations management.

Study materials

Videos

  • Leading Strategy Paper Series: Kaplan and Norton 1992 "The Balanced Scorecard" · YouTube · Glenn Parry · 13 min · for registered students
  • Performance Dashboard · YouTube · Galton College · 19 min · for registered students
  • Key Performance and Key Learning Indicators in Digital Transformation · YouTube · MIT Center for Transportation & Logistics · 20 min · for registered students

Further resources

  • Procurement Act 2023 guidance: Key Performance Indicators · PDF · GOV.UK, guidance; 6 pages · for registered students
  • Principles of Accounting, Volume 2: Managerial Accounting, ch. 12: Balanced Scorecard and Other Performance Measures · PDF · OpenStax, textbook chapter; pp. 565–604 · for registered students
  • Managerial Accounting, ch. 13: How Do Managers Use Financial and Nonfinancial Performance Measures? · PDF · Saylor Academy, textbook chapter; pp. 883–972 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 9Week 11
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Foundations of Operations and Supply Chain Management
  • Week 2: Key Drivers of Supply Chain Dynamics
  • Week 3: Operations Strategy and Competitive Advantage
  • Week 4: Strategic Approaches to Supply Chain Management
  • Week 5: Structural and Infrastructural Operations Decisions
  • Week 6: Strategic Sourcing and Network Optimisation
  • Week 7: Principles and Frameworks of Performance Measurement
  • Midterm: Midterm evaluation
  • Week 9: Financial and Non-Financial Operational Metrics
  • Week 10: Designing and Deploying Key Performance Indicators
  • Week 11: Benchmarking and Strategic Efficiency Improvement
  • Week 12: Applying Supply Chain and Operations Strategy in practice: …
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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