This week’s topics
Key Role Evaluation in Policy Delivery
- The role of the Registered Manager or Clinical Director
- Leading safeguarding and quality assurance policies
- Overcoming implementation barriers
- Measuring policy efficacy on service quality
- Service Evaluation in healthcare explained using practice examples
- Quality Improvement and Quality Assurance in Healthcare - an overview of key terms
What you will be able to do
- 4.2 Evaluate the contribution of one key role in the development and implementation of health and social care organisational policy.
Activity
Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: evaluate the contribution of one key role in the development and implementation of health and social care organisational policy.
Study materials
Videos
- Service Evaluation in healthcare explained using practice examples · YouTube · Carol Forde-Johnston · 17 min · for registered students
- Quality Improvement and Quality Assurance in Healthcare - an overview of key terms · YouTube · Carol Forde-Johnston · 17 min · for registered students
- What is the difference between Quality Improvement and Quality Assurance in healthcare? · YouTube · Carol Forde-Johnston · 7 min · for registered students
- Clinical Governance - helpful overview for healthcare professionals interviews · YouTube · Carol Forde-Johnston · 20 min · for registered students
Further resources
- Patients' perceptions of service quality in China: an investigation using SERVQUAL · Reading · Reading, article · for registered students
- Mastering Strategic Management, ch. 2: Leading Strategically · PDF · Saylor Academy, textbook chapter; pp. 37–70 · for registered students
- Principles of Management, ch. 1: Managing and Performing · PDF · OpenStax, textbook chapter; pp. 21–34 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
