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Level 5 Diploma in Health and Social Care Management

Managing Conflict within Supervision

HSC505 · Professional Supervision Practice in Health and Social Care — Week 10 of 16

CourseHSC505
Week10 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Managing Conflict within Supervision

  1. Thomas-Kilmann conflict resolution modes
  2. Root-cause analysis of supervisory friction
  3. De-escalation and assertive communication
  4. Mediation and escalation pathways

What you will be able to do

  • 3.2 Describe how conflict can be managed within supervision.

Activity

Seminar, guided reading and a short written task: describe how conflict can be managed within supervision.

Study materials

Videos

  • Conflict Management and Resolution · YouTube · HumberHealthSciences · 9 min · for registered students
  • Health Care Conflict Management · YouTube · CU Anschutz · 8 min · for registered students
  • Managing conflict at work · YouTube · The Open University Business School · 60 min · for registered students

Further resources

  • Organizational Behavior, ch. 14.1–14.3: Conflict, its causes and resolution · PDF · OpenStax, textbook chapter; pp. 394–405 · for registered students
  • Workplace Dispute Resolution and the Management of Individual Conflict: Five Case Studies · PDF · Reading, article · for registered students
  • Business Communication for Success, ch. 16.6: Conflict in the work environment · PDF · Saylor Academy, textbook chapter; pp. 637–644 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 9Week 11
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Legal and Regulatory Frameworks
  • Week 2: Theoretical Models of Professional Supervision
  • Week 3: Evidence-Based Supervision Practice
  • Week 4: Boundaries and Contracting in Supervision
  • Week 5: Power Imbalances and Relational Dynamics
  • Week 6: Delivering Constructive Feedback
  • Week 7: Methods of Measuring Performance
  • Midterm: Midterm evaluation
  • Week 9: Target Setting and Performance Reviews
  • Week 10: Managing Conflict within Supervision
  • Week 11: Reflective Practice and Supervisory Self-Evaluation
  • Week 12: Applying Professional Supervision Practice in Health and So…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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