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Level 5 Diploma in Health and Social Care Management

Delivering Constructive Feedback

HSC505 · Professional Supervision Practice in Health and Social Care — Week 6 of 16

CourseHSC505
Week6 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Delivering Constructive Feedback

  1. Pendleton's rules of feedback
  2. BOOST model principles
  3. Managing emotional reactions and defensiveness
  4. Strengths-based developmental communication
  5. Using the SBI technique to provide feedback in supervision
  6. Using the stop, start, continue technique for feedback in supervision

What you will be able to do

  • 3.1 Describe how to provide constructive feedback to the supervisee.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: describe how to provide constructive feedback to the supervisee.

Study materials

Videos

  • Using the SBI technique to provide feedback in supervision · YouTube · Siobhan Maclean · 16 min · for registered students
  • Using the stop, start, continue technique for feedback in supervision · YouTube · Siobhan Maclean · 7 min · for registered students
  • Give Feedback with Situation-Behavior-Impact (SBI) · YouTube · The Annie E. Casey Foundation · 5 min · for registered students

Further resources

  • Business Communication for Success, ch. 17.1: Delivering a negative news message · PDF · Saylor Academy, textbook chapter; pp. 648–660 · for registered students
  • Formative assessment and self-regulated learning: seven principles of good feedback · PDF · Reading, article · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Legal and Regulatory Frameworks
  • Week 2: Theoretical Models of Professional Supervision
  • Week 3: Evidence-Based Supervision Practice
  • Week 4: Boundaries and Contracting in Supervision
  • Week 5: Power Imbalances and Relational Dynamics
  • Week 6: Delivering Constructive Feedback
  • Week 7: Methods of Measuring Performance
  • Midterm: Midterm evaluation
  • Week 9: Target Setting and Performance Reviews
  • Week 10: Managing Conflict within Supervision
  • Week 11: Reflective Practice and Supervisory Self-Evaluation
  • Week 12: Applying Professional Supervision Practice in Health and So…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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