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Level 5 Diploma in Health and Social Care Management

Methods of Measuring Performance

HSC505 · Professional Supervision Practice in Health and Social Care — Week 7 of 16

CourseHSC505
Week7 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Methods of Measuring Performance

  1. Key performance indicators (KPIs) in care
  2. Direct observation of work practice
  3. Professional competency assessment frameworks
  4. Multi-source and 360-degree feedback tools
  5. Measuring Performance Techniques
  6. Methods for Measuring Performance
  7. 360 Feedback - An Intro

What you will be able to do

  • 3.3 Analyse methods that can be used to measure performance.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: analyse methods that can be used to measure performance.

Study materials

Videos

  • Measuring Performance Techniques · YouTube · Galton College · 34 min · for registered students
  • Methods for Measuring Performance · YouTube · GreggU · 3 min · for registered students
  • 360 Feedback - An Intro · YouTube · The HR Hub with Andrea Adams · 25 min · for registered students

Further resources

  • Organizational Behavior, ch. 8.1–8.2: Appraisal systems and techniques · PDF · OpenStax, textbook chapter; pp. 218–232 · for registered students
  • Human Resource Management, ch. 11: Employee Assessment · PDF · Saylor Academy, textbook chapter; pp. 352–391 · for registered students
  • CQC: Assessment framework (quality statements) · Reading · Other, guidance · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 6Midterm
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Legal and Regulatory Frameworks
  • Week 2: Theoretical Models of Professional Supervision
  • Week 3: Evidence-Based Supervision Practice
  • Week 4: Boundaries and Contracting in Supervision
  • Week 5: Power Imbalances and Relational Dynamics
  • Week 6: Delivering Constructive Feedback
  • Week 7: Methods of Measuring Performance
  • Midterm: Midterm evaluation
  • Week 9: Target Setting and Performance Reviews
  • Week 10: Managing Conflict within Supervision
  • Week 11: Reflective Practice and Supervisory Self-Evaluation
  • Week 12: Applying Professional Supervision Practice in Health and So…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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