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Level 3 Foundation Diploma in Health and Social Care

Confidentiality in Daily Communications

HSC306 · Effective Handling of Information in Health and Social Care Settings — Week 4 of 16

CourseHSC306
Week4 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Confidentiality in Daily Communications

  1. Conducting handovers in private clinical spaces
  2. Secure telephone and remote consultations
  3. Managing visual privacy in shared workspaces
  4. Protocols for postal and email correspondence
  5. Right to privacy

What you will be able to do

  • 3.1 Explain the meaning of the term confidentiality.
  • 3.2 Discuss how to maintain and promote confidentiality in day-to-day communication.

Activity

Start with this week’s video, then: Seminar, guided reading and a short written task: explain the meaning of the term confidentiality.

Study materials

Videos

  • Right to privacy · Oak National Academy, Key Stage 4 (GCSE level) · for registered students
  • Dignity in care: privacy · YouTube · Social Care Institute for Excellence (SCIE) · 7 min · for registered students

Further resources

  • The Caldicott Principles (National Data Guardian, 2020) · Reading · GOV.UK, guidance · for registered students
  • The NHS Constitution for England · Reading · GOV.UK, guidance · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 3Week 5
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Legislation Governing Information Handling
  • Week 2: Legal Requirements and Professional Codes
  • Week 3: Foundations of Confidentiality
  • Week 4: Confidentiality in Daily Communications
  • Week 5: Confidentiality vs Information Sharing Tensions
  • Week 6: Managing Disclosure Dilemmas
  • Week 7: Standards of Effective Record Keeping
  • Midterm: Midterm evaluation
  • Week 9: Maintaining Manual and Digital Storage Systems
  • Week 10: Operational Security and Access Controls
  • Week 11: Information Governance and Quality Monitoring
  • Week 12: Applying Effective Handling of Information in Health and So…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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