This week’s topics
Auditing Current Service Provision
- Identifying non-person-centred practices
- Gap analysis in health and social care pathways
- Institutional inertia
- Identifying operational deficits
- PFCC toolkit: identifying projects and improvement teams
- Don Berwick - What Patient Centred Care Really Means
What you will be able to do
- 4.1 Describe aspects of an organisation that are no longer effective in providing a person-centred service.
- 4.2 Explain how to work with others to identify opportunities for growth and development, or redesign, as a service and a business.
Activity
Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: describe aspects of an organisation that are no longer effective in providing a person-centred service.
Study materials
Videos
- PFCC toolkit: identifying projects and improvement teams · YouTube · The King's Fund · 3 min · for registered students
- Don Berwick - What Patient Centred Care Really Means · YouTube · dapspro · 3 min · for registered students
- PFCC toolkit: creating PFCC teams · YouTube · The King's Fund · 2 min · for registered students
- PFCC toolkit: what is Patient and Family-Centred Care and why is it needed? · YouTube · The King's Fund · 5 min · for registered students
- PFCC toolkit: methods · YouTube · The King's Fund · 2 min · for registered students
Further resources
- CQC: Regulations for service providers and managers · Reading · Other, guidance · for registered students
- Principles of Marketing, ch. 11.3: The gap model of service quality · PDF · OpenStax, textbook chapter; pp. 386–390 · for registered students
- Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry (Francis Report, 2013) · Reading · GOV.UK, report · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
