This week’s topics
Overcoming Barriers and Conflict Resolution
- Structural and cultural silos
- Communication breakdown
- Negotiation and mediation strategies
- Restorative approaches to professional disputes
- Module 4, Segment 1: Conflict in the Health Care Setting
- Acas Webinar - Resolving conflict at work and mediation
- Health Care Conflict Management
What you will be able to do
- 1.3 Explain how to overcome barriers to partnership working.
- 1.4 Explain how to deal with conflict that may occur in partnership working.
Activity
Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: explain how to overcome barriers to partnership working.
Study materials
Videos
- Module 4, Segment 1: Conflict in the Health Care Setting · YouTube · UCSF IPE Program · 12 min · for registered students
- Acas Webinar - Resolving conflict at work and mediation · YouTube · acasorguk · 32 min · for registered students
- Health Care Conflict Management · YouTube · CU Anschutz · 8 min · for registered students
Further resources
- Health and social care integration: joining up care for people, places and populations (2022) · Reading · GOV.UK, report · for registered students
- Workplace Dispute Resolution and the Management of Individual Conflict: Five Case Studies · PDF · Reading, article · for registered students
- Organizational Behavior, ch. 10: Conflict and Negotiations · PDF · Saylor Academy, textbook chapter; pp. 403–451 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
