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Level 3 Diploma in Logistics, Supply Chain and Operations Management

Teamwork and Communication in Daily Operations

LSC301 · Business Operations Along the Supply Chain — Week 6 of 16

CourseLSC301
Week6 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Teamwork and Communication in Daily Operations

  1. Shift handovers and operational briefings
  2. Cross-functional communication channels
  3. Collaborative problem solving to reduce operational errors
  4. Types of Teams - Organizational Psychology Lecture 11.3
  5. PDCA (PLAN – DO – CHECK -ACT) CYCLE | PDSA Cycle | Problem Solving!
  6. Tools for communication

What you will be able to do

  • 3.2 Describe the role of teamwork and communication in day-to-day operations.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: describe the role of teamwork and communication in day-to-day operations.

Study materials

Videos

  • Types of Teams - Organizational Psychology Lecture 11.3 · YouTube · Professor Q · 7 min · for registered students
  • PDCA (PLAN – DO – CHECK -ACT) CYCLE | PDSA Cycle | Problem Solving! · YouTube · CQE Academy · 7 min · for registered students
  • Tools for communication · Oak National Academy, Key Stage 4 (GCSE level) · for registered students

Further resources

  • Exploring Business, ch. 8: Teamwork and Communications · PDF · Saylor Academy, textbook chapter; PDF pp. 374–440 · for registered students
  • Principles of Management, ch. 12: Communication in Organizations · PDF · Saylor Academy, textbook chapter; pp. 456–494 · for registered students
  • Introduction to Business 2e, ch. 7.3: Teams to enhance motivation and performance · PDF · OpenStax, textbook chapter; pp. 227–230 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 5Week 7
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Introduction to Supply Chains and Operations
  • Week 2: Supply Chain Stakeholders and Customer Demand
  • Week 3: Cross-Functional Contributions to Operations
  • Week 4: Operational Performance Objectives
  • Week 5: Measuring Operations with Key Performance Indicators
  • Week 6: Teamwork and Communication in Daily Operations
  • Week 7: Health, Safety, and Security in Supply Chain Environments
  • Midterm: Midterm evaluation
  • Week 9: Sustainable and Responsible Supply Chain Practices
  • Week 10: Mapping the End-to-End Supply Chain
  • Week 11: Driving Operational Efficiency and Resilience
  • Week 12: Applying Business Operations Along the Supply Chain in prac…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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