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Level 3 Diploma in Logistics, Supply Chain and Operations Management

Operational Performance Objectives

LSC301 · Business Operations Along the Supply Chain — Week 4 of 16

CourseLSC301
Week4 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Operational Performance Objectives

  1. Managing cost and quality standards
  2. Speed of order fulfilment and dependability
  3. Flexibility to handle operational change and volume shifts
  4. Operational Objectives | A-Level, IB & BTEC Business
  5. Influences on Operational Objectives | A-Level, IB & BTEC Business
  6. Quality Management | A-Level, IB & BTEC Business
  7. Quality

What you will be able to do

  • 2.3 Assess how cost, quality, speed, flexibility and dependability affect supply chain performance.

Activity

Start with this week’s 4 videos, then: Seminar, guided reading and a short written task: assess how cost, quality, speed, flexibility and dependability affect supply chain performance.

Study materials

Videos

  • Operational Objectives | A-Level, IB & BTEC Business · YouTube · tutor2u · 5 min · for registered students
  • Influences on Operational Objectives | A-Level, IB & BTEC Business · YouTube · tutor2u · 5 min · for registered students
  • Quality Management | A-Level, IB & BTEC Business · YouTube · tutor2u · 8 min · for registered students
  • Quality · Oak National Academy, Key Stage 4 (GCSE level) · for registered students

Further resources

  • Exploring Business, ch. 11: Operations Management in Manufacturing and Service Industries · PDF · Saylor Academy, textbook chapter; PDF pp. 565–614 · for registered students
  • Introduction to Operations Management (Seneca Polytechnic) – whole book · Reading · Other, textbook; 125 pages · for registered students
  • Operations Management (Fanshawe), ch. 6: Managing Quality · Reading · Other, textbook chapter; PDF pp. 229–284 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 3Week 5
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Introduction to Supply Chains and Operations
  • Week 2: Supply Chain Stakeholders and Customer Demand
  • Week 3: Cross-Functional Contributions to Operations
  • Week 4: Operational Performance Objectives
  • Week 5: Measuring Operations with Key Performance Indicators
  • Week 6: Teamwork and Communication in Daily Operations
  • Week 7: Health, Safety, and Security in Supply Chain Environments
  • Midterm: Midterm evaluation
  • Week 9: Sustainable and Responsible Supply Chain Practices
  • Week 10: Mapping the End-to-End Supply Chain
  • Week 11: Driving Operational Efficiency and Resilience
  • Week 12: Applying Business Operations Along the Supply Chain in prac…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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