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Level 3 Diploma in Logistics, Supply Chain and Operations Management

Measuring Operations with Key Performance Indicators

LSC301 · Business Operations Along the Supply Chain — Week 5 of 16

CourseLSC301
Week5 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Measuring Operations with Key Performance Indicators

  1. On-time in-full (OTIF) delivery metrics
  2. Order cycle time and warehouse throughput
  3. Inventory turnover and cost per unit
  4. Inventory Turnover | A-Level, IB & BTEC Business
  5. Five Performance Indicators Model
  6. How to develop effective Key Performance Indicators

What you will be able to do

  • 2.2 Explain how operational performance can be measured using simple key performance indicators.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: explain how operational performance can be measured using simple key performance indicators.

Study materials

Videos

  • Inventory Turnover | A-Level, IB & BTEC Business · YouTube · tutor2u · 6 min · for registered students
  • Five Performance Indicators Model · YouTube · Galton College · 22 min · for registered students
  • How to develop effective Key Performance Indicators · YouTube · The Finance Storyteller · 5 min · for registered students

Further resources

  • Operations Management (Fanshawe), ch. 13: Inventory Management · Reading · Other, textbook chapter; PDF pp. 565–600 · for registered students
  • Introduction to Logistics, ch. 3: The Cost of Logistics · Reading · Other, textbook chapter; PDF pp. 42–50 · for registered students
  • Operations Management (Fanshawe), ch. 7: Supply Chain Management · Reading · Other, textbook chapter; PDF pp. 285–330 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 4Week 6
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Introduction to Supply Chains and Operations
  • Week 2: Supply Chain Stakeholders and Customer Demand
  • Week 3: Cross-Functional Contributions to Operations
  • Week 4: Operational Performance Objectives
  • Week 5: Measuring Operations with Key Performance Indicators
  • Week 6: Teamwork and Communication in Daily Operations
  • Week 7: Health, Safety, and Security in Supply Chain Environments
  • Midterm: Midterm evaluation
  • Week 9: Sustainable and Responsible Supply Chain Practices
  • Week 10: Mapping the End-to-End Supply Chain
  • Week 11: Driving Operational Efficiency and Resilience
  • Week 12: Applying Business Operations Along the Supply Chain in prac…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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