CourseSL709

Week12 of 16

SemesterI

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This week’s topics

Managing resistance to change and conflict

Types of conflicts: inter-personal, intrapersonal, inter group
Sources of conflicts: poor communication, poor leadership, different styles, conflicting personalities, different perceptions, conflicting goals, limited resources capabilities
Managing conflicts: integrating; obliging; avoiding; compromising

What you will be able to do

4.3 Critically appraise relevant strategies to manage resistance to change in organisations.

Study materials

The teaching notes, exercises and videos of this week are in the student portal. Your portal is set up as soon as you receive final acceptance, so you can open them before the semester starts.

Week 11 Week 13

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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan

Week 1: Leadership and the characteristics of effective change agen…
Week 2: Evaluating change agents: self-reflection and skills develo…
Week 3: Principles of organisational change
Week 4: Approaches to organisational change, change models and tools
Week 5: Internal and external triggers of change
Week 6: Influences on change and real-life change processes
Week 7: Developing a change management strategy that takes stakehol…
Week 8: Midterm evaluation
Week 9: Tools and techniques to plan, implement and manage change
Week 10: Measuring the progress of the change plan
Week 11: Change risks, stakeholder analysis and resistance to change
Week 12: Managing resistance to change and conflict
Week 13: Management disciplines and business functions in change man…
Week 14: Evaluating an integrated change management plan
Week 15: Review and coursework completion
Week 16: Final evaluation and project assessment

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