This week’s topics
Information Systems Across Functional Areas
- Enterprise resource planning (ERP)
- Customer relationship management (CRM)
- Supply chain management (SCM)
- Human resource information systems (HRIS)
- Week 10: Lecture 49: ERP, WMS & TMS (I & II)
- Lecture 15 Supply Chain Management
- What is Human Capital Management (HCM) Software? [Overview of HRIS Systems and HR Technology]
What you will be able to do
- 1.1 Critically evaluate the role and purpose of IT systems for different organisational functions.
Activity
Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: critically evaluate the role and purpose of IT systems for different organisational functions.
Study materials
Videos
- Lecture 15 Supply Chain Management · YouTube · Eddy Witzel · 44 min · for registered students
- What is Human Capital Management (HCM) Software? [Overview of HRIS Systems and HR Technology] · YouTube · Digital Transformation with Eric Kimberling · 7 min · for registered students
- Creating customer value using SCM retail technologies and systems · YouTube · MIT Center for Transportation & Logistics · 57 min · for registered students
- Information Exchange Capabilities | SCMT 4653 · YouTube · Walton College Supply Chain Management · 8 min · for registered students
- What is Customer Relationship Management (CRM)?| From A Business Professor · YouTube · Business School 101 · 8 min · for registered students
- CIMA E3 Value chains, value networks and supply chain management · YouTube · OpenTuition · 18 min · for registered students
Further resources
- Information Systems for Business and Beyond (2019), ch. 8: Business Processes · PDF · Other, textbook chapter · for registered students
- Principles of Marketing, ch. 1.6: Customer relationship management · PDF · OpenStax, textbook chapter; pp. 32–34 · for registered students
- Procurement in the Supply Chain World, ch.: Procurement Information Systems · Reading · Other, textbook chapter; PDF pp. 133–139 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.