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Level 5 Diploma in Tourism and Hospitality Management

Managerial Leadership in Team Development

THM505 · Tourism and Hospitality Customer Relationship Management — Week 9 of 16

CourseTHM505
Week9 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Managerial Leadership in Team Development

  1. Employee empowerment and autonomy
  2. Conflict resolution in service environments
  3. Cross-training and upskilling initiatives
  4. Reward and recognition frameworks
  5. Lecture 44: Team Decision Making and Conflict Management
  6. Lecture 38: Delegation and Empowerment
  7. Employee Reward Systems and Theories

What you will be able to do

  • 3.3 Discuss how tourism and hospitality managers can promote effective team working in their areas of responsibility.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: discuss how tourism and hospitality managers can promote effective team working in their areas of responsibility.

Study materials

Videos

  • Employee Reward Systems and Theories · YouTube · Galton College · 60 min · for registered students
  • What is Employee Empowerment? 7 Strong ways to Empower Employees · YouTube · Marketing91 · 9 min · for registered students
  • Delegation of Authority · YouTube · Galton College · 37 min · for registered students
  • Employee Relations: Conflict Situations in the Workplace · YouTube · Galton College · 15 min · for registered students

Further resources

  • The impact of engaging leadership on employee engagement and team effectiveness · Reading · Reading, article · for registered students
  • Intrinsic Rewards and Employee's Performance with the Mediating Role of Motivation · Reading · Reading, article · for registered students
  • Organizational Behavior, ch. 14.1–14.3: Conflict, its causes and resolution · PDF · OpenStax, textbook chapter; pp. 394–405 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
MidtermWeek 10
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Fundamentals of CRM in Tourism and Hospitality
  • Week 2: Cross-Functional Integration of CRM Systems
  • Week 3: Factors Influencing CRM Implementation
  • Week 4: Customer Decision-Making Models
  • Week 5: Determinants of Hospitality Consumer Purchases
  • Week 6: Relationship-Building and Loyalty Strategies
  • Week 7: Team Dynamics and Organisational Value
  • Midterm: Midterm evaluation
  • Week 9: Managerial Leadership in Team Development
  • Week 10: Monitoring and Measuring Guest Experience
  • Week 11: Strategic Customer Experience Enhancement
  • Week 12: Applying Tourism and Hospitality Customer Relationship Mana…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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