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Level 4 Diploma in Tourism and Hospitality Management

The 9P Model and Practical Business Analysis

THM403 · Services Marketing in Tourism and Hospitality — Week 5 of 16

CourseTHM403
Week5 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

The 9P Model and Practical Business Analysis

  1. Additional Ps (partners and packaging/presentation)
  2. Comparative audit of hospitality brands
  3. Marketing mix integration
  4. Competitive differentiation
  5. What Does Product Packaging Actually Do for You?
  6. Segmenting, Targeting, Positioning - Differentiation and Positioning Explained

What you will be able to do

  • 2.1 Explain the 9P model of the extended marketing mix.
  • 2.2 Analyse the marketing mix of a selected tourism and hospitality business.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: explain the 9P model of the extended marketing mix.

Study materials

Videos

  • What Does Product Packaging Actually Do for You? · YouTube · Professor Wolters · 6 min · for registered students
  • Segmenting, Targeting, Positioning - Differentiation and Positioning Explained · YouTube · The Marketing Channel - MKTG 101 · 7 min · for registered students
  • Marketing: Segmentation - Targeting - Positioning · YouTube · tutor2u · 9 min · for registered students
  • Product Differentiation Explained · YouTube · tutor2u · 6 min · for registered students
  • Market Mapping / Market Positioning Map | Marketing · YouTube · tutor2u · 6 min · for registered students

Further resources

  • All Are Welcome: An Introduction to the Hospitality Industry, ch. 12: Marketing and Social Media · Reading · Libretexts, textbook chapter · for registered students
  • Principles of Marketing, ch. 1.2: The marketing mix and the 4Ps · PDF · OpenStax, textbook chapter; pp. 18–21 · for registered students
  • Entrepreneurship, ch. 5.3: Competitive analysis · PDF · OpenStax, textbook chapter; pp. 181–192 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Fundamentals of Services Marketing
  • Week 2: Services Marketing Approaches and Operational Activities
  • Week 3: Digital Communications and Social Media Strategy
  • Week 4: The Extended Marketing Mix Framework
  • Week 5: The 9P Model and Practical Business Analysis
  • Week 6: Theories of Consumer Behaviour
  • Week 7: Contemporary Trends in Consumer Behaviour
  • Midterm: Midterm evaluation
  • Week 9: Organisational Adaptation to Market Changes
  • Week 10: Principles of Excellent Customer Service
  • Week 11: Complaint Management and Service Recovery
  • Week 12: Applying Services Marketing in Tourism and Hospitality in p…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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