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Level 3 Diploma in Logistics, Supply Chain and Operations Management

Reviewing organisational logistics performance

LSC304 · Logistics and Supply Chain Operations Management — Week 9 of 16

CourseLSC304
Week9 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Reviewing organisational logistics performance

  1. Logistics key performance indicators (KPIs)
  2. Measuring order cycle times
  3. Inventory turnover analysis
  4. Evaluating customer satisfaction
  5. What is KPI? (With Examples) | From A Business Professor
  6. Measuring Performance Techniques

What you will be able to do

  • 4.1 Review the effectiveness of logistics operations in a chosen organisation.
  • 3.3 Explain how service standards and communication support customer satisfaction in logistics.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: review the effectiveness of logistics operations in a chosen organisation.

Study materials

Videos

  • What is KPI? (With Examples) | From A Business Professor · YouTube · Business School 101 · 10 min · for registered students
  • Measuring Performance Techniques · YouTube · Galton College · 34 min · for registered students

Further resources

  • Principles of Marketing, ch. 9: Using Supply Chains to Create Value for Customers · PDF · Saylor Academy, textbook chapter; pp. 275–304 · for registered students
  • Operations Management (Fanshawe), ch. 13: Inventory Management · Reading · Other, textbook chapter; PDF pp. 565–600 · for registered students
  • Operations Management (Fanshawe), ch. 7: Supply Chain Management · Reading · Other, textbook chapter; PDF pp. 285–330 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
MidtermWeek 10
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Foundations of logistics operations
  • Week 2: Customer service in logistics
  • Week 3: Inventory storage and location control
  • Week 4: Health, safety, and loss prevention
  • Week 5: Warehouse layout and workflow design
  • Week 6: Automation and digital logistics tools
  • Week 7: Sustainable logistics and distribution
  • Midterm: Midterm evaluation
  • Week 9: Reviewing organisational logistics performance
  • Week 10: Identifying operational improvement opportunities
  • Week 11: Formulating operational recommendations
  • Week 12: Applying Logistics and Supply Chain Operations Management i…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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